“Remedy is being slow” is a message I hear time and time again when I go into both new and old Remedy AR environments. This is not limited to BMC ITSM either – as I have worked on several entirely custom ARS applications, which have encountered the same problems. There is a common misconception … continue reading
IT Service Management Implementation Specialist
Derek is an expert at implementing the BMC Remedy IT Service Management Suite. Derek has experience with all aspects of the BMC Remedy ITSM Suite. This includes core applications, Service Desk, Change Management, Asset Management and Atrium CMDB, as well as Service Level Management and BMC Remedy Knowledge Management. He is also an expert on reporting tools such as BMC Dashboards and Analytics for BSM, and Crystal Reports.
In addition Derek has worked extensively with the Remedy Action Request System and has experience developing complete custom applications, as well as customizations, extensions, and integrations with the BMC ITSM Suite. Derek is an avid reader with a preference for Science Fiction, Fantasy, and History.
If you would like to connect with Derek: Derek.Bragg@emtecinc.com
Posts by Derek Bragg
posted by Derek Bragg in ITSM Blog on February 29, 2012
BMC Remedy ITSM is a powerful tool and it collects significant amounts of data which can be invaluable for evaluating IT operations and costs. With all the data that is available it is important to analyze and present the data in ways that are meaningful for IT and for the business. I have worked … continue reading
posted by Derek Bragg in ITSM Blog on January 6, 2012
All of the most challenging upgrades I have done have been for customized ITSM installations. Overlay customizations can now be created to avoid many of the challenges that used to exist during these upgrades. Overlays were created to prevent customization from being discarded when you do upgrades. Most of all overlays enforce best practices to avoid … continue reading
