Social CRM is definitely here. There is a general acceptance of the need for CRM and organizations are now beginning to embrace the movement toward Social CRM. What is the difference you ask? Consider these sample definitions: Social CRM is customer relationship management fostered by communication with customers through social networking sites, such as … continue reading
Managing Director of Packaged Applications
Don Sweeney brings more than 15 years of experience to the firm and is responsible for providing strategic direction and executive team leadership to accomplish the company’s objectives. Leading the company’s growing Oracle, Microsoft and BI practices, Don has held positions working for PeopleSoft and Andersen Consulting in their financial and ERP divisions. With a love for travel, Don is on a search for the perfect pint of Guinness.
If you would like to connect with Don: Don.Sweeney@emtecinc.com
Posts by Don Sweeney
posted by Don Sweeney in CRM Blog on January 17, 2012
I received a lot of positive feedback on user adoption being the key to successful CRM and I wanted to follow that up with some specific ideas that I (and others) was able to come up with…Everybody loves top 10 lists, so here it goes… Pre-G0-Live 1. User adoption does not start at go-live. You … continue reading
posted by Don Sweeney in CRM Blog on December 8, 2011
The more and more I sit in on demonstrations of CRM software, the more confident I am that the software technology is the easy part of solving the pain points for our clients and prospects. Most of the top CRM solutions (especially Gartner Magic Quadrant solutions) are definitely going to meet the needs of the … continue reading
