As most people familiar with the CRM space know, user adoption is one of the key potential failure points for CRM implementations. When we are asked in to review our client’s existing deployments, we are often seeing there is key success factor of well-adopted applications that is often not given the credence that it should … continue reading
SFDC Practice Lead
Mike has over 15 years of experience in IT strategy, consulting, and technology-enabled business improvement across multiple industries, geographies, and organizations. He has proven capability to manage consultants and to lead teams of clients, consultants, and partners to successfully deliver business solutions. Responsible for leading and developing the Salesforce.com team, Mike’s Direct experience includes IT strategy, technology implementations, program and project management, business process improvement, and organizational design. Having worked in the CRM space for 12 years, Mike has implemented SFDC for over 40 clients.
If you would like to connect with Mike: mike.carter@emtecinc.com
Posts by Mike Carter
