Smaller IT organizations can build efficiencies with their eyes closed. It’s the large organizations that have the most to gain … and the most to lose, in the land of “process standards”. If you are a large IT organization, effective alignment to ITSM standards will make it possible to support your internal investment decisions … continue reading
Posts with tag: CMDB
posted by Emtec Blog Team in ITSM Blog on January 17, 2012
It is a well known fact that implementing a configuration management database (CMDB), along with a configuration management plan will add value to your IT organization. The following are three tips and tidbits that I have been fortunate enough to come across which have had significant impact. 1. Strength and stability for the future. … continue reading
posted by Todd Alley in ITSM Support Issues on December 15, 2011
Environments: AR Server Ver/Patch : 7.6.0.4.010000 Build 002 ITSM Apps Ver/Patch : 7.6.0.4.010000 CMDB : 7.6.0.4.010000 RKM version: 7.6.0.4.010000 SLM version: 7.6.0.4.010000 SRM version: 7.6.0.4.010000 Problem: Problems with Overlays and BPCU After creating overlays of Help Desk and Change forms, the audit function stopped working. ITSM 7.6.04 Auditing … continue reading
posted by Andrew Braden in ITSM Blog on December 7, 2011
“Wait… how am supposed to know if this requires an RFC?” When I engage with a new or existing client to explain a complete Change Management model I am met with a blank look and the words, “Yeah, we’re not ready for that.” Or “that wont work here” followed by an endless stream of examples … continue reading
