Posts with tag: Incident Management
People- the CMDB doesn’t come first
posted by in ITSM Blog on December 7, 2011

“Wait… how am supposed to know if this requires an RFC?” When I engage with a new or existing client to explain a complete Change Management model I am met with a blank look and the words, “Yeah, we’re not ready for that.” Or “that wont work here” followed by an endless stream of examples … continue reading

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