All of the most challenging upgrades I have done have been for customized ITSM installations. Overlay customizations can now be created to avoid many of the challenges that used to exist during these upgrades. Overlays were created to prevent customization from being discarded when you do upgrades. Most of all overlays enforce best practices to avoid … continue reading
Posts with tag: Overlays
posted by Todd Alley in ITSM Support Issues on December 15, 2011
Environment: BMC Remedy AR System Server 7.6.04 AR System Server 7.6.04 Overlays 7.6.04 Server Platform: Linux Red Hat AP 5.0 x64 64b native Database: Oracle 11.x Web Server: Apache Tomcat Problem: Creating overlays throws Group Permissions error. If you are trying to create an overlay for “CTM:People Search” form then create a view overlay … continue reading
posted by Todd Alley in ITSM Support Issues on
Environments: AR Server Ver/Patch : 7.6.0.4.010000 Build 002 ITSM Apps Ver/Patch : 7.6.0.4.010000 CMDB : 7.6.0.4.010000 RKM version: 7.6.0.4.010000 SLM version: 7.6.0.4.010000 SRM version: 7.6.0.4.010000 Problem: Problems with Overlays and BPCU After creating overlays of Help Desk and Change forms, the audit function stopped working. ITSM 7.6.04 Auditing … continue reading
