You can avoid several failed attempts to establish a sustainable ITSM process if you invest in the necessary analysis and planning. Yes- you are hearing it again- planning is KEY. I can almost guarantee that the greatest challenge you will encounter will be fostering new behaviours. As they say… “Old habits die hard.” … continue reading
Posts with tag: Release Management
posted by Andrew Braden in ITSM Blog on December 7, 2011
“Wait… how am supposed to know if this requires an RFC?” When I engage with a new or existing client to explain a complete Change Management model I am met with a blank look and the words, “Yeah, we’re not ready for that.” Or “that wont work here” followed by an endless stream of examples … continue reading
