Process Improvement

Are your IT processes informed by and focused on the needs of your organization as a whole?  Do you adhere to best practices models such as ITIL?  Is your technology infrastructure aligned with and able to deliver the services that your organization needs to succeed?

Aligning IT processes with evolving business needs and improving service delivery is an on-going requirement that demands a systematic, proven approach. Emtec consultant can assess your IT processes and recommend, based on industry best practice models, areas for improvement that range from a casual “good, OK or needs work” to a full-blown Six Sigma-type evaluation using the DMAIC (Define, Measure, Analyze, Improve, Control) methodology.    

Emtec employs the Information Technology Infrastructure Library (ITIL) which provides the foundation for strategically designing, implementing and operating IT processes that allow for continual improvement. Our experts will take into account your organization's culture, vision and strategy, as well as its technology infrastructure, performance and costs. We then help you prioritize and plan ITIL process adoption - which can often lead to service improvements and cost savings of up to 15% annually. 

We can also assess your technology environment and provide a quantitative, third-party view that benchmarks your environment against a group of your peers and help you determine what returns you could expect from the logical, physical or process consolidation of IT resources.