You understand the value of adopting ITIL best practices into your organization - but adapting them to your environment is a very different story.
Have you tried to introduce ITIL concepts into your organization but are jaded by failure to produce any real benefits?
Join Emtec for an ITIL boot camp and understand why the usual approach just doesn’t work!
The benefits of utilizing ITIL based practices are real, but they can take a long time to achieve if not broken down and implemented in smart, easily digestible pieces.
We can show you the challenges, common mistakes made, how you can gain return from your ITIL efforts quickly and show the value to your executive management team.
Our boot camp sessions are built around real projects. Case studies are applied in every element of the agenda. Learn the dos and don'ts from our past consulting engagements with your peers!
Ms. Lafontaine has over 20 years experience in the field of IT service management. She has provided strategy consulting for clients large and small, offering guidance with mandates including evaluating the process maturity of IT service management, development and implementation of management processes based on ITIL and support for compliance with Bill C-198 (Canada). Ms. Lafontaine holds an IT service management certificate (ITIL Master), ITIL Training certification and is also certified in COBIT. To date, over 1500 advisers, directors of service centers and IT managers have attended her ITIL training sessions. She holds a Bachelor of Science in Business Administration (BBA), is a graduate of Pritchett & Associates and is currently completing a Masters in Auditing, Governance and IT Security.
Mr. Braden is a Senior Technical, Process and Business Analyst with over 25 years of progressive experience in the information technology industry. He is focussed on Value Based Management initiatives, guided by the internationally accepted standards for IT service management best practice reference models: ISO20000, Information Technology Infrastructure Library (ITIL), Control Objectives for IT (COBIT), Val-IT governance architecture and Capability Maturity Model Integration (CMMI). He has been engaged to provide governance assessment and development services and IT Service Management assessment, design, and implementation services for many large private and public sector organizations across Canada and the United States. Through his depth of experience in IT and exceptional communications skills, he consistently provides all stakeholders with innovative and effective solutions.
