In this webinar you will learn IT best practices for implementing a CMDB (Configuration Management Database) to support the ITIL processes and functions. These lessons are taken from real life successes where IT organizations are achieving significant ROI from their configuration management initiatives.
At its base, the CMDB provides a clear picture of the state of your IT infrastructure components and the physical and logical relationships between them.
Companies that excel at configuration management are able to do much more with the CMDB elevating the value that is achieved from other processes.
Problem management, change management, availability management and service level management all achieve direct and tangible benefits by leveraging data found in a well architected CMDB.
Mr. Stratton is a seasoned professional Consultant, having worked in the field of IT Service Management (ITSM) for the past 15 years. He has been employed by several prominent consulting organizations in Canada and helped clients throughout North America define their IT Service Management programs. He currently holds the position as Managing Director of Emtec’s Global ITSM Services, where his abilities with client relationships and Project Management are a winning combination. Mr. Stratton’s Computer Science Engineering and Technology diploma, IT Infrastructure Library (ITIL) Certification, certified Remedy™ trainer and Six Sigma Training, has allowed him to successfully contribute to many client-based strategic objectives for improvements in IT infrastructure Service Management. His depth of experience allows Mr. Stratton the ability to exploit current technology, anticipate future demands, and provide clients with effective solutions.
