Who Should Attend
ITIL V3 Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Also for V2 certified individuals who wish to upgrade their knowledge.
ITIL V3 Foundations prepares you for the examination leading to the Foundation Certificate in IT Service Management. An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course.
Why Attend
ITIL V3 Foundations provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.
The course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organization.
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
What You Will Learn
• The high level concepts of the ITIL version 3 framework;
• A basic understanding of the ITIL terminology, structure, processes, functions and key concepts;
• Understand the underlying principles of IT service management as a practice
• How continual service improvement can be integrated with the IT service lifecycle
• Prepare to successfully complete the 1-hour exam leading to the ITIL V3 foundation certificate
Note: The ITIL V3 Foundation Course is an introduction to the ITIL framework. This course is not designed to each participants how to implement ITIL concepts within an organization.
