Emtec Federal » Transforming IT

itSMF Fusion Session Encore Event

Get out the Yardstick: Measuring the Business Value of IT

Join us for an encore webinar presentation of Tim Stratton's informative session on Value Based Management (VBM) presented at itSMF Fusion. All Attendees will receive a complimentary whitepaper- The Business of IT: A Practical Guide to Measuring the Value of IT Services.

Value based management (VBM) relates IT operations and functions to IT services and the corresponding business value they deliver. It empowers IT decision makers by giving them defensible and quantifiable measures that allow for informed decision making. This informative online event will focus on understanding the key concepts of value-based management and provide examples on how this approach can work for you.

Agenda:

• Why is IT’s Value Important
• Defining Value in Business Terms
• Effective IT Management
• Calculating Service Value
• Getting Started with Value

Speaker:

Tim Stratton - Managing Director Global ITSM Services- Emtec
 

Mr. Stratton is a seasoned professional Consultant, having worked in the field of IT Service Management (ITSM) for the past 15 years. He has been employed by several prominent consulting organizations in Canada and helped clients throughout North America define their IT Service Management programs. He currently holds the position as Managing Director of Emtec’s Global ITSM Services, where his abilities with client relationships and Project Management are a winning combination. Mr. Stratton’s Computer Science Engineering and Technology diploma, IT Infrastructure Library (ITIL) Certification, certified Remedy™ trainer and Six Sigma Training, has allowed him to successfully contribute to many client-based strategic objectives for improvements in IT infrastructure Service Management. His depth of experience allows Mr. Stratton the ability to exploit current technology, anticipate future demands, and provide clients with effective solutions.