Emtec » Transforming IT

Are your IT processes informed by and focused on the needs of your organization as a whole?  Do you adhere to best practices models such as ITIL?  Is your technology infrastructure aligned with and able to deliver the services that your organization needs to succeed?

Emtec IT Process Improvement experts can help you answer all of these critically important questions, and more.

Best practices and trends in governance continue to evolve. Emtec’s consultants are continuously learning and studying these practices in order to help clients stay ahead of the curve – and manage IT services that deliver demonstrable value to the organization.

We can assess your IT processes and recommend areas for improvement, based on industry best-practices models such as ITIL and Six Sigma – and make recommendations ranging from a casual "good, OK or needs work" to a full-blown Six Sigma-type evaluation using the DMAIC (Define, Measure, Analyze, Improve, Control) methodology.

We can also facilitate the implementation of ITIL-based process improvement within your IT organization. The Information Technology Infrastructure Library (ITIL) is one of the most popular methodologies for IT departments looking to create a demand-driven model of IT resources and capabilities. It provides the foundation for strategically designing, implementing and operating IT processes that allow for continual improvement. Emtec ITIL experts help establish ITIL-based process improvement within your IT organization, taking into account its culture, vision and strategy, and its technology infrastructure, performance and costs. We then help you prioritize and plan ITIL process adoption - which can often lead to service improvements and cost savings of up to 15% annually.

We can likewise assess your technology environment and provide a quantitative, third-party view that benchmarks your environment against a group of your peers and help you determine what returns you could expect from the logical, physical or process consolidation of IT resources.

Aligning IT processes with evolving business needs and improving service delivery is an on-going requirement that demands a systematic, proven approach. With real world experience and domain expertise that spans multiple industries, Emtec helps you deliver by making best practices central to your IT practice.