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Software Administration Service

Software Administration Service

Emtec augments your BSM maintenance and delivery capabilities with our experienced BMC service professionals. This highly customizable service offers various options that can be selected and applied according to your specific needs. Through the completion of a two day, on-site solution survey and scan, we work with you to establish a baseline and map out the administrative requirements. The Emtec service pros can either execute tasks remotely with your approval and oversight, or they can guide your administrator with step-by-step direction. In addition to defined service options, the Emtec Software Administration service also accounts for ad hoc and emergency requests for items not specifically addressed.

Service at a Glance

  • Enhanced support services extend problem resolution coverage to Emtec customizations
  • Planned monthly meetings and activities ensure consistent maintenance
  • Configure products and components beyond initial out of box setup
  • Monitor, maintain, and improve performance through product configurations and settings

 

Value

  • Reduce both the risk and cost of maintaining your BMC products
  • Maximize BMC product value

 

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