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Emtec Bootcamp Webinar Series

Why Attend?:

YOU ARE NOT ALONE- Most IT organizations struggle with defining their services.

Join Emtec for a Boot Camp Webinar to hear how to build a service catalog in smart, easy steps!

Session Overview:

Many organizations think they have their services defined but they don’t have them clearly documented or have the rationalization behind them.

The service catalog provides the means for making decisions about the deployment of resources, services and dollars in order to meet your organization’s business objectives in a cost-effective manner.

Join Emtec for an IT service catalog boot camp to learn tips and techniques to build out your service catalog - in smart, easily digestible pieces. Our "Crawl, Walk, Run" model illustrates a staged approach to developing a service focus that aligns with an overall approach to ITSM process improvements.

Our boot camp sessions are built around real projects and a sound service catalog structure that helps get the process started quickly.

THE END GAME- being able to substantiate the real value of the services you provide and putting your resources to work where they are most effective.

Speakers:

Renee-Claude Lafontaine
Senior Adviser in IT Service Managment & ITSM Center of Excellence Lead

Ms. Lafontaine has over 20 years experience in the field of IT service management. She has provided strategy consulting for clients large and small, offering guidance with mandates including evaluating the process maturity of IT service management, development and implementation of management processes based on ITIL and support for compliance with Bill C-198 (Canada). Ms. Lafontaine holds an IT service management certificate (ITIL Master), ITIL Training certification and is also certified in COBIT. To date, over 1500 advisers, directors of service centers and IT managers have attended her ITIL training sessions. She holds a Bachelor of Science in Business Administration (BBA), is a graduate of Pritchett & Associates and is currently completing a Masters in Auditing, Governance and IT Security.

Andrew Braden
IT Service Management Adviser
 

Mr. Braden is a Senior Technical, Process and Business Analyst with over 25 years of progressive experience in the information technology industry. He is focussed on Value Based Management initiatives, guided by the internationally accepted standards for IT service management best practice reference models: ISO20000, Information Technology Infrastructure Library (ITIL), Control Objectives for IT (COBIT), Val-IT governance architecture and Capability Maturity Model Integration (CMMI). He has been engaged to provide governance assessment and development services and IT Service Management assessment, design, and implementation services for many large private and public sector organizations across Canada and the United States. Through his depth of experience in IT and exceptional communications skills, he consistently provides all stakeholders with innovative and effective solutions.