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Background

Emtec and Emtec Federal have a customized program that introduces the fundamentals of ITIL V3. ITIL V3 for the Cloud is a three day training program that will help you and your staff understand how to manage this new environment successfully while still delivering  the highest levels of IT service to your customers. Learn more about the associated best practices for managing the Cloud and take control of your organization’s mandate.

Why Attend

ITIL V3 for the Cloud provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to understand how an integrated IT Service Management framework can not only be adopted into your organization, but also adapted into your environment.

What You Will Learn

• A basic understanding of the ITIL terminology, structure, processes, functions and key concepts
• The high level concepts of the ITIL V3 framework
• Understand the underlying principles of IT service management
• How continual service improvement can be integrated with the IT service lifecycle
• Prepare to successfully complete the 1-hour exam leading to the ITIL V3 Foundation certificate

ITIL, ITSM and the Cloud

Entering into the Cloud requires multiple practices engaging people, process and technology. One of the key focus areas required to achieve the value that the Cloud promises, is the management layer. By combining the best practices of IT, we can ensure that the Cloud is operating effectively and efficiently and truly provides the promised ROI.

The fundamentals of this management layer are governed by ITSM best practice, of which ITIL is the standard. Understanding how ITIL can help you achieve success with your Cloud initiatives is key to making this aggressive step towards a modernized organization.

ITSM and ITIL V3 now emphasize the following areas:

• Transforming IT Service Management into a strategic organization asset
• Defining and managing the complete lifecycle of the IT Service Management process
• The development of services strategy, the development of service design, the transition of services from current to desired state, and the implementation and continuous improvement of the those services