ITSM

Bring a service level focus to your IT organization. With IT Service Management, you get a clear picture of the state of your infrastructure and critical business systems – and of who’s using what applications. Emtec can help you identify potential problems, assess impact, prioritize actions, and address issues often before users are affected – drastically improving staff efficiency and service availability while reducing risk.

Emtec's experienced consultants understand both the technical nature of your applications as well as the real-world usability needs of your business. Configured properly and utilized to their fullest, these applications incorporate your custom data needs as well as industry best practice processes like those recommended by ITIL.

Developing and deploying a Configuration Management Database provides a clear picture of the state of your IT infrastructure and critical business systems. Ultimately, it assists in improving critical systems availability – and your ability to efficiently and effectively manage and deliver service. Emtec, via a workshop format, can help your company design a customized CMDB, including the tactical architecture, processes and integration of tools and technology.

BMC Remedy

The growing complexity of distributed IT environments and dependence on technology has increased the need for processes that see technology components as interrelated parts of services IT provides to the business. BMC Remedy IT Service Management (ITSM) application suite provides seamless out-of-the-box workflow automation within and across proven IT Infrastructure Library (ITIL) best practices. It unifies service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface.

Emtec’s consultants help organizations implement BMC software in order to get the most from their IT investments.

Knowledge Management

Reduce the number of open tickets and improve the efficiency of IT and customer support by consolidating valuable information into a single source. Knowledge Management helps leverage knowledge throughout your company. 

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