Emtec Support Portal

Emtec Customer Support is committed to ensuring that customers can successfully deploy, use and maintain BMC and Emtec solutions within their IT environments. Our goal is to attain the highest level of satisfaction from our customers through the use of the latest support technology and the proactive application of skilled and motivated practitioners to solve customer challenges.

Our Response Times

Response times are based on the urgency supplied by our customers for the new incident. Based on the urgency of the incident the customer can expect the following response times from the Emtec support staff:

Urgency
Low
Medium
High
Critical

Response Time
12 Business Hours
4 Business Hours
2 Business Hours
1 Business Hour

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Emtec Infrastructure Support

Emtec has numerous support options available including:

  • Manufacturer Warranty Service- Authorized warranty service provider for industry leading manufacturers.
  • Post Warranty Service Contracts- Highly competitive support contracts for servers, desktops and printers that have expired manufacturer warranties. Support contract is offered nationwide and includes parts, labor and travel.
  • Support Contracts- Network Support Contracts and Retainer Agreements for support on an hourly basis or with specific support specifications with preferred contract response time. We can also develop a contract based on a time and materials basis.

All contract and support agreements are available in a variety of support time to suit your individual needs.

For support contact:
973-232-7800
support@emtecinc.com