Support

Emtec is committed to providing our clients with exemplary managed support services. Our goal is to attain the highest level of satisfaction from our clients by employing the latest in support technology and the proactive application of skilled and motivated practitioners to solve our client's challenges quickly and efficiently.

BMC/Emtec Support

Emtec is committed to ensuring that clients can successfully deploy, use and maintain BMC and Emtec solutions within their IT environments.

Response Times

Response times are based on the urgency supplied by our customers for the new incident. Based on the urgency of the incident the customer can expect the following response times from the Emtec support staff:

Urgency
Low
Medium
High
Critical

Response Time
12 Business Hours
4 Business Hours
2 Business Hours
1 Business Hour

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Emtec Infrastructure Support

Emtec has numerous support options available including:

  • Manufacturer Warranty Service- Authorized warranty service provider for industry leading manufacturers.
  • Post Warranty Service Contracts- Highly competitive support contracts for servers, desktops and printers that have expired manufacturer warranties. Support contract is offered nationwide and includes parts, labor and travel.
  • Support Contracts- Network Support Contracts and Retainer Agreements for support on an hourly basis or with specific support specifications with preferred contract response time. We can also develop a contract based on a time and materials basis.

All contract and support agreements are available in a variety of support time to suit your individual needs.

For support contact:
877-435-7724
support@emtecinc.com

 

ClearCARE Support

Emtec's ClearCARE™ managed services team serves as an extension of our client's team, bridging the gap between missing skill sets; or takes ownership of your support needs by providing client-driven service levels to achieve your target business and IT client service levels. 

ACCESS THE CLEARCARE SERVICES PORTAL »

For ClearCARE support contact:
855-280-6135