Aircraft Leasing Services Firm Transforms Global Operations with Oracle Cloud

Pioneering Aircraft Leasing & Solutions

For more than 35 years, the client has delivered on its promise to provide the most comprehensive, reliable, and innovative aircraft fleet solutions to customers worldwide. Providing a full spectrum of aircraft leasing solutions, materials, asset management, repair, and technical services, this global aircraft leasing services organization has shifted the industry paradigm, making fleet transitions easier, more efficient, and less expensive.

Challenge: Bringing Disparate Systems Together

After multiple acquisitions, each introducing its own platforms and procedures, visibility into overall company-wide health and financials proved challenging. Growth led to a mixture of disparate operations and systems across finance, HR, sales, and the company’s three global business units. Additionally, the client was moving its global headquarters across the country, bringing on a brand-new team that would need to implement new systems and processes from day one. Seeking to unify separate entities under “one culture, mindset, and financials,” while also systemizing procedures across time zones and a new team, the client turned to Emtec for its expertise in Oracle Cloud implementations and experience with complex financial processes.

Goals:

  • Improve customer service and business operations through a true business transformation consistent with the client’s commitment to innovation and cutting-edge technology
  • Standardize global processes for streamlined daily operations, enhanced visibility, and a better understanding of performance across different business lines
  • Enable seamless expansion both geographically and through new service lines
  • Bring disparate systems together to shift from “separate islands to one universe”

Solution: Ascending to Oracle Cloud

Bringing a breadth and depth of expertise, Emtec architected the client’s journey to the cloud across accounting, HR, sales, and other key business functions, with a multiphase implementation of the Oracle Cloud suite of applications. Without being tethered to old practices, the client seized the opportunity to break free from silos, working closely with Emtec to define upstream and downstream processes and establish consistent global standards to drive the business forward.

Engagement Highlights:

  • Collaborative paradigm shift to drive business innovation, ownership, and user adoption
  • Detailed, transparent methodology — With Emtec’s real-time project management portal, the client had visibility into project stats, issues, and progress at any time of the day or night
  • Client for Life approach — Emtec responded to their need to be flexible, becoming an extension of their team and offering robust support
  • Extensive user training and onboarding to drive proficiency and productivity while reducing support needs post go-live
  • Oracle Cloud suite of applications (Oracle Cloud ERP, CRM, OIC, HCM Cloud, and EPM Cloud), implementation and integration with third-party systems
  • 14 systems and tools sunsetted through Oracle Cloud consolidation
  • Post go-live support via Emtec’s ClearCARE® support team for continued sustainment, enhancements, and support

Results: A Runway for the Future

As the pandemic spread around the globe, the airline industry was critically impacted by safety precautions and travel restrictions. Two-thirds of the world’s passenger jets were grounded, creating storage, maintenance, and logistics challenges that added to the crisis.

Worldwide, companies were forced to go remote, seemingly overnight. Because of their vision and transformational efforts, the client was able to transition their employees to a remote workforce successfully, with just one hour to prepare. They also opened two new businesses during the pandemic, without the need to have their IT team physically onsite. As their Vice President of Information Technology stated, “The company didn’t miss one beat, contract, engine, or part.”

Through their global digital transformation — both in terms of technology and process — the company has paved a digital runway for the future. They now have a solid foundation to support their organizational growth on a global scale, empowering them to deliver outstanding customer support to their clients and maximum value for their shareholders going forward.

Industry
Aircraft Leasing Services

Revenue
Privately Held

Headquarters
United States

Employees
200+

Value Achieved

  • Standardized business processes and modern cloud platform across the global organization
  • Improved accuracy and speed of financial reporting and analytics (ERP, EPM)
  • Significantly simplified global IT architecture, removing 14 disjointed and siloed systems
“If we didn’t have the tools and the organization and framework that Emtec gave us, we definitely would not have been able to achieve what we did.”
– Vice President of Information Technology at Global Airline Leasing Services Firm

Benefits of Working with Emtec

  • Keen understanding of the business (supply chain, leasing, and professional services)
  • Experts in complex financial processing and Oracle Cloud services for financial, analytical, HR, and supply chain business processes
  • Substantial accounting knowledge including fixed assets
  • Project flexibility to accommodate personnel and geographic shifts
  • Strength in delivery methodology and project management
  • Transparency in project milestones, reporting, and communication
  • True partnership between the client and Emtec’s team members
  • Client for Life — Client always felt like the #1 priority, not just another customer
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