Auto Auction Company – Salesforce Service Cloud and Solution (Wave6) | Case Study

Service Cloud and Solution Increases Productivity and Customer Satisfaction (Wave6)

The Client: A leading salvage auto auction company with over 150 corporate-owned facilities across the US and Canada.

Business Problem : The company required a scalable CRM system to track donors, charitable organizations and vehicles, as well as maintain records for tax donations that vary according to state. They also required a tool to help automate, track, and manage inbound sales calls.

Solution : Wave6 architected a flexible solution built on Salesforce Service Cloud and the platform that integrates with their Five9 phone system for inbound calls with their pricing tool and ERP system.

Results : The new, highly tool called AVID increased customer service levels immediately and has vastly improved the productivity of their agents.

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