Pet Care Innovator Chooses Emtec for Comprehensive Managed IT Infrastructure Services

Challenge

A veterinary and pet care startup had an aggressive growth plan to open 200 pet care centers in 3-5 years. They needed a trusted IT consulting partner to help them:

  • Establish IT standards from the ground up
  • Enable a collaborative community for pet parents, pet services providers and pet product manufacturers for networking, pet care information, training, tele-health, and other value add services
  • Support their full technology infrastructure needs and store rollout schedules
  • Advise on strategic IT initiatives for their omni-channel client engagement strategy

The client decided to adopt a “Cloud as a Service” approach to reduce CAPEX and quickly build the needed infrastructure to run their business.

Their business and IT challenges included:

  • Establish IT standards for technology, process, and governance
  • Selection of key IT business partners to deliver essential services at startup
  • Maintain consistent and controlled IT spend
  • Manage build-out of new facilities and onboarding of acquired site locations
  • Employ IT required for omni-channel engagement to attract and retain clients
  • Meet key progress benchmarks and growth projections with funding partner

Solution

Emtec delivered a comprehensive solution which included IT consulting and strategic planning, Virtual CIO services, and managed IT infrastructure services to support their accelerated growth goals including:

Phase 1- Technology Roadmap Services

  • Establish end user device standards – design, product selection, and deployment
  • Design and build out of a virtual “Cloud Data Center” utilizing Microsoft Azure
  • O365 email and Active Directory design and deployment on Microsoft Azure
  • Group policy
  • Networking technology strategy and design
  • BYOD / MDM strategy and implementation
  • IT governance standards policy creation

Phase 2- Acquired Facility Audit and Migration Services

  • Full technology discovery and assessment of acquired facilities
  • Analysis and road map for site IT migration to meet company architecture compliance
  • Project management of technology migrations for acquired facilities

Phase 3- “IT Startup in a Box”

  • Full technology rollout of new pet care centers which includes project management, technology procurement, configuration, and installation based on established technology standards
  • Ongoing helpdesk and onsite support services for medical and back office staff
  • Enterprise service management training for HR processes

Phase 4- Ongoing Fully Managed Infrastructure Services

  • Virtual CIO services
  • Program management
  • End user support via enterprise service desk / help desk services
  • Onsite IT support services
  • Cloud, server & network management
  • Business application management
  • Cyber security management

Results

With Emtec fully managing their technology footprint, they could place 100% focus on business growth, operational excellence, profitability, and customer experience.

  • State-of-the-art IT operations that fuels accelerated growth plan
  • New facilities fully IT enabled within 2 days
  • Highly mature service management model
  • Seamless onboarding/offboarding of employees via Enterprise Service Management
  • Reduced liability exposure from established IT Governance methods

Industry
Pet care, Veterinary

Revenue
Privately held

Headquarters
Northeastern US

Employees
130

Business Impacts

  • IT empowers staff to provide excellent customer experience
  • New facility enablement within 2 days accelerates business expansion
  • Technology driven customer communities enhance stickiness and increase spend
  • Digital aware technologies in surgery and pharmacy significantly reduce compliance costs
Learn more about Emtec's Managed IT Infrastructure Services
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