A multi-national QA services organization offering specialized software testing and quality engineering services for enterprise web and mobile apps needed a solution to better manage their test devices. With the utilization of handheld electronic communication devices like mobile phones and tablets increasing exponentially, websites and applications (internal or client-facing) need to be mobile-friendly more than ever before. This creates a unique problem for software QA services providers - How to maintain the scheduling and utilization of numerous testing devices for various platforms, form factors and hardware manufacturers?
Without the ability to optimally manage utilization of test devices, challenges including the following can occur:
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Inefficient device management across testing labs
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Lack of visibility in test device utilization
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Inability to book a device in advance to support testing phase
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Restrictions on test devices mapping based on project phases and schedule
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Lack of insight into device utilization statistics to plan future investments and more