Global Furniture Manufacturer – Improved Visibility with CRM Solution

Largest Global Home Furniture Manufacturer Improves Visibility into Customer Analytics

The Client: One of the largest global home furniture manufacturers and top selling brands.

Business Problem : The client looked to improve their visibility into customer analytics and marketing communication by replacing their homegrown systems with a scalable solution that provided a simpler, unified experience.

Solution : Emtec designed an integrated system leveraging the extensibility of Dynamics CRM with the client’s current custom client database, ERP system and SharePoint.

Results : Users now have an expanded CRM platform that communicates with backend systems to provide enhanced sales management capabilities, marketing metrics and business intelligence capabilities.

Discover how Emtec can help your organization succeed.