Global Pharma Company utilizes SuccessWave to optimize Salesforce support (Wave6)
The Client: The world’s largest manufacturer of OTC healthcare products for the store brand market and an industry leader in pharmaceutical technologies.
Business Problem : Increased IT support requests from business users were creating a backlog in the IT system; delaying focus on functional releases and development requests.
Solution : Wave6’s dedicated, full-time Salesforce Business Analyst (SBA) helped reduce outstanding open tickets and worked alongside their business leaders to support additional requests.
Results : The client saw a reduction in outstanding support tickets and was able to focus their resources on the expansion of the platform and other critical projects versus addressing support issues.
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