Health First – IT Service Management (ITSM) BMC Remedy Solution

Health First - Consulting/ Infrastructure (ITSM, BSM, Remedy)

The Client: Health First, Inc., a leading healthcare provider in Brevard County, Florida, manages a network of hospitals, administrative offices, and outpatient centers, along with a large medical group and a host of other facilities and services.

Business Problem : The client needed to simplify their complex processes and upgrade their outdated version of Remedy Help Desk to support their growing healthcare organization.

Solution : Emtec worked with Health First to upgrade and customize their Remedy Help Desk software to meet their support requirements.

Results : Health First can how provide quick and accurate IT support to their customers who generate over 55,000 incident tickets per year via their intranet page. This new system provides accountability and ensures a response within 30 minutes. They now have the data they need to better align their IT assets with their enterprise and business unit requirements.

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