Change is a constant in business. However, every organization has a different appetite for change, with some people readily embracing it, and others genuinely uncomfortable with it. Introducing a new technology is no exception. Implementing Chatter successfully is key to achieving a high user adoption rate, and a high user adoption rate will help maximize ROI with your Salesforce investment.
The purpose of this paper is to provide information on how to overcome possible challenges to Chatter implementation. Understanding your organization’s resistance to Chatter can help you plan your launch in a way that minimizes the pain of change while maximizing the benefits – such as higher levels of collaboration, improved communication, and a reduction in email.