A NY based law firm, which provides a diverse range of legal services, needed to backfill a soon to be vacant Director of IT position. After a thorough evaluation of their options, they made a strategic decision to outsource all IT services for better quality of support and cost savings.
Challenge
Solution
Emtec’s IT service management experts designed and built a fully managed IT services and helpdesk team with Virtual CIO services to deliver the comprehensive IT services required to run their business. Key services include:
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- Extensive evaluation of current state IT architecture including systems, servers, network infrastructure, storage, security, applications, end user devices, and more
- Detailed upgrade plan for critical IT infrastructure reaching end of life
- Complete management of all upgrades including servers, storage, patches, antivirus, firewall switches, wireless access points and new enterprise virtualization environment
- 24/7 helpdesk with onsite L1, L2, L3 level support
- Robust data recovery solution with offsite real-time replication
- Day to day management of entire IT architecture including Microsoft Exchange server
- Primary liaison /intermediary for hardware and software vendors
- Cyber security services including advanced threat protection, email filtering and end-user training to reduce risk of threats via email phishing techniques, etc.
- Strategic CIO advice and recommendations for equipment and software upgrades, lifecycle management options, compliance/audit support, and upcoming initiatives
- Monthly executive level reporting and onsite business review of KPIs including incident volume, time to resolution and strategic project updates
Results
Over a three-year period, the client leapfrogged ten - fifteen years in IT maturity with state-of-the-art IT operations. Benefits include:
- Modernized IT environment to support plan for growth
- Highly mature service management model
- Decreased IT labor and operating costs
- Access to expansive technical expertise on a budget
- Better risk management with stable IT architecture, cyber security & business continuity
- Well positioned to meet audit and compliance standards
- Higher end user satisfaction and employee efficiencies
- Solid controls in place to maintain security posture
Industry
Legal Services
Revenue
Private
Headquarters
New York
Employees
160
Business Impacts
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Significant increase in real time courtroom access to case detail by leveraging secure tablets
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Secure collaboration between geographically separated case teams
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Rapid spin up/down of secure audited case management teams with effective isolation from other company resources
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Reduced the business disruption from future upgrades, patching and other IT activities by 70%
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Contact our team today to leverage Emtec's Managed IT, Helpdesk and Virtual CIO Services.
