Law Firm Outsources IT to Emtec for Superior Quality of Support and Cost Savings

Law Firm Outsources IT to Emtec Emtec’s Virtual CIO, managed IT and helpdesk services deliver highly mature service management model.
Law Firm Outsources IT to Emtec for

Superior Quality of Support and Cost Savings

Challenge

A NY based law firm, which provides a diverse range of legal services, needed to backfill a soon to be vacant Director of IT position. After a thorough evaluation of their options, they made a strategic decision to outsource all IT services for better quality of support and cost savings.

Solution

Emtec’s IT service management experts designed and built a fully managed IT services and helpdesk team with Virtual CIO services to deliver the comprehensive IT services required to run their business. Key services include:

    • Extensive evaluation of current state IT architecture including systems, servers, network infrastructure, storage, security, applications, end user devices, and more
    • Detailed upgrade plan for critical IT infrastructure reaching end of life
    • Complete management of all upgrades including servers, storage, patches, antivirus, firewall switches, wireless access points and new enterprise virtualization environment
    • 24/7 helpdesk with onsite L1, L2, L3 level support
    • Robust data recovery solution with offsite real-time replication
    • Day to day management of entire IT architecture including Microsoft Exchange server
    • Primary liaison /intermediary for hardware and software vendors
    • Cyber security services including advanced threat protection, email filtering and end-user training to reduce risk of threats via email phishing techniques, etc.
    • Strategic CIO advice and recommendations for equipment and software upgrades, lifecycle management options, compliance/audit support, and upcoming initiatives
    • Monthly executive level reporting and onsite business review of KPIs including incident volume, time to resolution and strategic project updates

Results

Over a three-year period, the client leapfrogged ten - fifteen years in IT maturity with state-of-the-art IT operations. Benefits include:
  • Modernized IT environment to support plan for growth
  • Highly mature service management model
  • Decreased IT labor and operating costs
  • Access to expansive technical expertise on a budget
  • Better risk management with stable IT architecture, cyber security & business continuity
  • Well positioned to meet audit and compliance standards
  • Higher end user satisfaction and employee efficiencies
  • Solid controls in place to maintain security posture

Industry
Legal Services

Revenue
Private

Headquarters
New York

Employees
160

Business Impacts

    • Significant increase in real time courtroom access to case detail by leveraging secure tablets
    • Secure collaboration between geographically separated case teams
    • Rapid spin up/down of secure audited case management teams with effective isolation from other company resources
    • Reduced the business disruption from future upgrades, patching and other IT activities by 70%

Contact our team today to leverage Emtec's Managed IT, Helpdesk and Virtual CIO Services.