Oracle EBS Implementation & Customization | Tree Town

Challenge

The largest U.S. producer of container-grown trees was anticipating further growth, but had difficulty finding a tier 1 system with a design specific to its unique industry. It also needed a standardized business system that was intuitive enough for its user base---which mainly consisted of farmers—to adapt to quickly.

After purchasing Oracle EBS 11i, Tree Town needed a partner to help customize the system for its unique industry as well as turn to in the future for post-production sustainment support and user training.

Solution

Emtec’s ClearCARE® studied Tree Town’s entire business process by performing a top down decomposition model and created a unique design based on the discrete manufacturing industry to implement Oracle EBS 11i and eventually upgrade to Oracle EBS R12. Tree Town stabilized quickly post go-live, hitting a steady state phase within a year and completely realized ownership of the system during the project.

Eventually, Tree Town transitioned to Emtec’s hosting services to receive 24x7 monitoring, issue resolution and enhancements for a comprehensive managed services package. For example, Tree Town continued to leverage ClearCARE’s customized training classes as needed. It now has a complete managed services solution with a single partner that significantly simplifies its IT support model.

Results

Emtec’s ClearCARE® managed services helped Tree Town onboard with multiple acquisitions within the Oracle EBS system over a 10-year timeframe, which helped the company streamline business systems across its various locations. Tree Town also migrated to Emtec’s hosting services several years ago to receive 24x7 monitoring of the systems and training so it could better focus on future growth. It wanted to focus on growing its business and leave the system management and maintenance to Emtec.
TreeTown Logo

Industry
Retail, Farming

Revenue
Privately held

Headquarters
Houston, TX

Business Impacts

  • Streamlined business systems across multiple locations
  • Customized system for unique industry
  • Outsourced education and monitoring enabled onboarding of more users and focus to remain on growth of the company
“As our company grew, our relationship with Emtec grew as well. They have done an excellent job providing us with hosting and managed services through a flexible support model that balances our service needs and value. I’d highly recommend ClearCARE’s practical, cost effective training programs along with their ability to provide customized sustainment solutions.”
– Jason Cowham, Director of IT, Tree Town USA
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