EBS – OCC integration for a US based Pet Industry Leader

Challenge

The client is a US-based pet industry leader dealing with pet care products & accessories sold through dealers, retail stores and online. To ensure that order and inventory data in their enterprise systems remained synchronized, the client needed integration between Oracle Commerce Cloud (OCC) & Oracle E-Business Suite (EBS). This integration wasn’t readily available and thus needed to be custom-developed. The middleware was crucial to capture details like inventory, quantity, type, detail of client, product order & return request flows and more.

Solution

Emtec’s product engineering team carried out the development and deployment of middleware that seamlessly connected their EBS with their OCC environments. A REST API was developed to fetch and sync data to ensure that the order and return request data is captured and transferred between the systems. The interaction between these 2 systems was secured through HMAC (Hash-based Message Authentication) that ensured the integrity of each incoming request before accepting and processing. The Emtec team utilized an open source project to visually represent the API documentation through an interactive documentation webpage. The solution ensures that data sets between both systems are synchronized at all times to provide its sales, customer support and warehousing teams with the latest information about orders, inventories and return requests.

Results

The client now has a direct integration between their commerce and ERP systems, which now shares data almost instantaneously. This solution has reduced data discrepancies, improved data analysis, driven more efficient stock management and predictability, increased preparedness to meet varying demands, and provides a seamless product return process.

Business Impacts

  • Improved inventory management
    Real-time insights into orders, return requests and inventory
  • Better coordination between sales and CRM teams
  • Improved return process efficiency with better customer experience
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