Microsoft Dynamics CRM

Microsoft Dynamics CRM Overview

Emtec, a Gold Certified Partner, provides full suite of advisory, implementation, integration, and managed support services for Microsoft Dynamics CRM.

With competencies in both Dynamics CRM and GP, we provide complex Dynamics CRM implementation and integration expertise through several delivery models that include both local and global delivery capabilities.

Microsoft Dynamics CRM provides your organization with complete visibility into your Sales, Marketing and Customer Service efforts with toolsets to effectively manage your customer lifecycle. With Microsoft Dynamics CRM you can:


Improve your relationships with your prospects, customers and partners

Boost Sales

Improve sales activity planning and account management as well as gain account and prospect visibility throughout the organization

Enhance Marketing Success

Measure your marketing success and overall ROI as well as streamline campaign planning and execution

Improve Customer Service

Respond to customer inquiries quickly and precisely, as well as enhance your customer service capabilities with insightful, actionable intelligence

Extend CRM for Custom Requirements

Utilize the inherent flexibility of Microsoft Dynamics CRM to quickly create custom business applications and industry solutions without compromising on capabilities and/or budget


Dynamics CRM Advisory Services

  • CRM Strategy and Planning
  • Business Readiness Sessions
  • Software Selection
  • Business/CRM User Adoption Assessments

Dynamics CRM Implementation, Integration and Optimization

  • Business Process Automation, Analysis & Optimization
  • Project Management and Change Management
  • Implementations (on premise or cloud)
  • Platform Migrations & Upgrades
  • Integration with Dynamics GP, SharePoint and BI Toolsets
  • Custom Application Development (.NET and more)
  • Intranets, Extranets & Public-Facing Websites
  • Integration with Social Media Technologies
  • Data De-duplication
  • CRM Portal Solutions
  • Server Architecture
  • SQL Server (SSMS, SSIS, SSAS)


ClearCARE Support

ClearCARE® Managed Support Services

  • Remote/Onsite Support Services
  • Application Managed Services
  • Infrastructure & Monitoring Services
  • Proactive Maintenance & Reactive Troubleshooting
  • Customizations & Enhancement Services
  • Database Administrative Managed Services
  • Integration Support
  • Help Desk Support
  • Training Support


Breadth Of Experience

Our unique breadth of experience in enterprise-wide applications and architecture across leading software applications and a deep global development team provides unmatched experience.

Broad Microsoft Integration Expertise

Emtec's Microsoft team brings decades of combined integration experience across Microsoft's comprehensive suite from ERP, CRM, BI, server side and more with third party applications.

Right Mapping ™

Emtec's Right Mapping Session connects your business requirements with the right technologies and processes. Gain peace of mind and a practical plan to get from Point A to Point B.

Spotlight On OCM For CRM

With the continued improvements in CRM tools and business processes, it is remarkable how many companies are still struggling with user adoption issues. Tools and implementation approaches have improved, yet there still is a missing element. Business Readiness.

Emtec has a unique business readiness approach that integrates Organizational Change Management (OCM) to prepare your organization for change and ultimately create a more positive and successful user adoption result.

Schedule a one on one with our Microsoft team to discuss your CRM needs.