The Client: A 100 year old International retailer with nearly 5,000 employees and stores throughout the U.S. and in major cities all over the world.
Business Problem : They needed a partner to help guide and support the integration and support of their IT assets across their global footprint.
Solution : Emtec provides a full lifecycle of managed services to the firm including desktop support and break/fix services for over 10,000 assets. Emtec also manages all technology refresh services for the company’s domestic and international retail outlets.
Results : The client maintains a high level of customer service and is able to focus on their core business, with Emtec driving the day to day IT support operations.