BMC

BUSINESS IMPACT AWARE SYSTEMS THAT ENABLE SMARTER IT DECISIONS
ADVANCED OPERATIONS

MANAGEMENT
EFFECTIVELY MANAGE

THE DIGITAL ENTERPRISE
IMPROVE SPEED, RELEVANCE AND SUSTAINABILITY OF DIGITAL ADOPTION
ACROSS THE ENTERPRISE
ACCELERATE END USER

ENABLEMENT
AUTOMATE AND MANAGE KEY BUSINESS PROCESSES
VIA BMC PROCESS ENABLEMENT TOOLS
USER EMPOWERMENT THROUGH

DIGITAL SERVICE MANAGEMENT
OPTIMIZE YOUR DIGITAL BUSINESS THROUGH REAL TIME, SEAMLESSLY INTEGRATED, MOBILE ANALYTICS

BMC Solutions

BMC boasts the leading Business, Service Management, Cloud Management, and IT management solutions that help you cut costs, reduce risk and achieve your enterprise business objectives.

As a BMC Professional Partner, we utilize BMC's best of breed products and our broad technology and industry expertise to create business-aligned service management solutions. Emtec provides a full suite of services to support your BMC environment.

Emtec BMC Professional Partner

Advisory

Advisory Services

Strategic support and advice to help you build out a successful application initiative including:

  • Strategic Planning for IT to Business Alignment

  • Process and Technology Recommendations to Address Specific Function(s) or Wholesale Change

  • Software Selection or Fit-Analysis Services

  • Project Readiness, Planning, and Evaluation Services

  • Business Case Justification, ROI Analysis Client Side Services

  • Project Management Services (PMO)

  • Organizational Change Management Services (OCM)

  • Quality Assurance and Risk Management Services (Upfront and Ongoing)

  • Continuous Improvement/Optimization Services

  • Health Checks, Optimization Roadmaps

Implementation And Integration Services

Implementation and Integration expertise to provide a smooth transition.

  • IT Service Management (ITSM)

  • Business Service Management (BSM)

  • Digital Service Management (DSM)

  • Asset Discovery

  • IT Data Analytics

  • Knowledge Management (KM)

  • ITIL Compliant Service Design

Optimization

ClearCARE Support

Managed Support Services

Cost effective, flexible and reliable managed services to support your investment. We can serve as an extension of your current team, bridging the gap of missing skill sets or take ownership of your organization's support needs to achieve your target service levels.

  • ITSM Application Production Support

  • ITSM System Maintenance Support

  • ITSM Process Enhancement Support

  • Service Desk Analyst Managed Resourcing

  • Infrastructure Managed Services

  • Multi Role - Multi Cloud Platform Support

  • Integration Support

Sample BMC Product Expertise

Frequent and ongoing communications has been proven to increase project success. Emtec's approach takes end users through the "Commitment Curve", from awareness through to commitment to adapting the new ways of working.

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple by integrating all of the tools necessary to deliver amazing digital service management leading to faster, better, and smarter service capabilities for the Enterprise.

From the Service Desk to the CIO, the digital revolution is reshaping the role of IT in the modern enterprise. BMC Helix ITSM gives you the power to drive a more productive workforce with innovative IT that empowers the digital enterprise.

BMC Helix Remedyforce

BMC Helix Remedyforce is built on the Salesforce Force.com platform-the worlds most widely used cloud platform-to deliver high-speed IT and business service management. Intuitive and powerful, Remedyforce enables enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction.

BMC Helix Digital Workplace

Helix Digital Workplace is a BMC self-service app that uses location, role, and preferences to guide employees to the answers and tools they need here and now. Modernize your business with formless requests, context-aware services and crowdsourced collaboration. It improves employee productivity by reducing time wasted on technology-related issues and cuts support costs by deflecting level-one calls to the service desk.

BMC Helix Discovery

BMC Helix Discovery automatically discovers data center inventory, configuration, and relationship data, and maps business applications to the IT infrastructure. Helix Discovery prevents audit penalties while ensuring compliant and secure data center operations with disruption free movement of data center assets for consolidation, cloud, and virtualization projects.

BMC Helix CMDB

BMC Helix CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. Helix CMDB increases efficiency and stability with a single source of reference for all your IT infrastructure and services. Helix CMDB also reduces costs by automating tasks that previously required manual intervention and minimizes IT risks through better understanding of change dependencies.

BMC Helix Business Workflows

BMC Helix Business Workflows simplify how business services are delivered via a modern case management solution. Processes and workflows are automated in a scalable, managed way to increase collaboration across lines of business including HR, facilities, and other departments. Users enjoy an omni-channel experience with easy access to services, information and simplified support requests.

WHY EMTEC?

Decades of Experience

Emtec has successfully deployed six generations of the BMC Helix ITSM platform for small businesses to large enterprises in several industries including government agencies, both in Europe and the Americas .

Deep Background In Integration

Our background and experience in strategy, integration and support for enterprise-wide applications and architecture sets us apart from our competition.

Focus On Process Not Product Development

Our ITSM process discipline allows us to deliver complex, business-aligned ITSM solutions supporting hundreds of business environments including complex shared services operations with no or minimal customization of the Helix ITSM Platform.

Sample Technologies We Support

  • BMC Helix ITSM (Remedy)
  • BMC Helix Remedyforce
  • BMC Helix Digital Workplace (MyIT)
  • BMC Helix Discovery
  • BMC Helix CMDB
  • BMC Helix Business Workflows
  • BMC TrueSight Operations Management

RESOURCES

Case Study
Case Study
Case Study
Case Study
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