Infrastructure Managed Services and Support

We go Way beyond Standard INFRASTRUCTURE Managed Services

Our team is committed to providing clients with premier quality application and infrastructure managed services applying proactive and reactive support to ensure end users continually have access to the tools necessary to deliver their component of the business process.
We offer a comprehensive portfolio of managed IT services that optimize your employee’s access to critical applications and technology environments.

Emtec Named to MSP500 List

This annual list recognizes North American solution providers with innovative approaches to delivering managed services. Emtec’s managed support services help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments. Read More



Service Desk

Service Desk Platform Managed Services

Reduce your O&M costs through our flexible and reliable infrastructure managed services. We can serve as an extension of your current team, bridging the gap of missing skill sets or take ownership of your organization's support needs to achieve your target service levels.

  • IT Service Management - Platform Managed Services

  • ITIL Solutions - Process Design and Configuration

  • Database Administrative Managed Services

  • Development & Enhancement Services

  • Monitoring & Infrastructure Services

  • Service Desk Performance Analytics

Deskside and/or Remote End User Support

We offer a full suite of managed IT services capabilities for end user devices, local applications and end user network infrastructure. We take ownership of the end user technology availability allowing your IT organization to focus on activities that drive business value.

  • Emtec Hybrid Remote Service Desk

  • Virtual Service Depot

  • Client located, Emtec IT service desk management

  • Concierge Desk Side Support

  • Global Desk Side Service Dispatch & Platform Delivery

  • Intelligent Performance Analytics

  • End User Technology Management

  • Parts Management and Logistics

  • Manufacturer Warranty Enhancement

  • NAID Compliant Asset Disposal

End User Support

Platform Optimization

Platform Optimization

Our team of seasoned and experienced service leaders design and manage the datacenter components of your end user infrastructure. We optimize the process of adopting new technologies, provide alternate end-user computing environments (virtual and cloud), and optimize the identity and access management capabilities with business operating requirements.

  • Customer Specific Product Validation Testbed

  • Active Directory Management

  • Single Sign on and SAML 2 Federated Identity Services

  • Virtual Desktop Infrastructure Management

  • End User Experience Monitoring and Analysis

  • Wireless and Mobile Access Control


Veteran Technology and Business Leaders

Our team consists of veteran IT infrastructure consultants averaging 10 or more years of implementation and post production support experience.


We offer extremely flexible support options from on-demand T&M, project based or fixed fee to full managed IT support via a mix of onsite, remote, nearshore and offshore resources.

True Functional and Technical Integration

Emtec’s service managers focus on creating a tailored operating environment where our managed IT services become a seamless integrated component of your IT service delivery operations.


  • Microsoft
  • ManageEngine
  • BMC
Achieve your service levels and elevate customer satisfaction.