Provide a consistent user experience regardless of location or computing device
IMPROVE EFFICIENCY OF NEW
END USER PLATFORM DEPLOYMENTS
Optimize the lifecycle management process for end user devices from evaluation to deployment and ultimately disposal.
OPTIMIZE THE END USER SUPPORT EXPERIENCE
WITH VIRTUAL DEPOT
Simplify the recovery of remote computer devices without compromising enterprise security.
END USER COMPUTING SERVICES
Emtec delivers cradle to grave support of end user computing environments. We have over 20 years’ experience in the following areas:
Full Lifecycle PC Asset Management
Rights-based End User Services
Deskside and Remote End User Support
Wireless User Access Networks
Mobile Device Asset Management
Identity and Access Management
Virtual Desktop Infrastructure
End User Experience Monitoring
End User Computing Evaluation
Emtec’s advisory services team evaluates and aligns your end user computing environment with industry specific best practices. We provide a functional and technical approach to leveraging Digital Enterprise Management capabilities to deliver a consistently excellent end user experience.
End point management to identify IT assets
Alignment between IT asset disposition and service management methods
Evaluate user compute requirements WRT service management model
Recommend adjustments to end user support processes, tools or resource disposition
IT Device Lifecycle Management
Emtec’s IT Device Lifecycle Management Services ensure that your end-user computing functions are optimized to extract maximum value from each employee, regardless of device. Emtec provides the following end user device lifecycle management services:
Evaluate and prioritize business objectives to ensure procurement services are logistically and financially aligned
Provide the logistical support needed to deploy major technology roll-outs or expand geographic coverage
Deliver a consistent procurement and deployment model across multiple global locations, while maintaining compliant with local rules
Provide the resources, technologies and processes required to reduce the overall operating cost of maintaining current technology through our end user device management solutions
Enable NAID and industry specific, compliant IT asset disposal regardless of asset location – whether physical or virtual
End User Support Service Desk
Emtec builds, evaluates and provides recommendations for optimizing your end-user support service desk and IT Lifecycle Management operations. Be sure you can acquire the right skills at the right time… and your outsourced provider is meeting your internal SLAs. Our consulting team ensures your service desk is properly aligned to let you focus on the bigger issues confronting your IT department.
Tailored Onsite, Remote or Hybrid support models
Federated model to deliver Smart Hands onsite anywhere
Smart Logistics to provide same day delivery of critical parts on global scale
Enhanced end user solutions for K-12, Distributed Retail, Finance and more
WHY EMTEC FOR END USER COMPUTING SERVICES?
Proven Track Record
Our teams currently offer end user computing services to over 400,000 users, in over 500 facilities in 17 countries across 4 continents. We deliver results.
Deep Background in End User Management
Our 20+ years delivering end user services brings a breadth of experience across multiple business models and technology evolutions.
Flexible Delivery Models
We evaluate your requirements and tailor an optimized service capability to complete your end user computing capabilities – through tools, processes or people.
SAMPLE TECHNOLOGIES WE SUPPORT
Microsoft Server, AD, SCCM & SCOM
Microsoft XP – Windows 10, Productivity Applications, I365
Apple Platforms and Operating Systems
Android and Linux Platforms
HP, Lenovo, Dell, Samsung & Microsoft End User Devices