Service Management

Services we provide

Emtec delivers end-to-end IT Service Management (ITSM) solutions to support your Business infrastructure. We have expertise and vast experience in the following areas:
  • Asset Management
  • Change Management
  • CMDB/Configuration Management
  • Discovery/Relationship Management
  • Incident Management
  • Inventory Management
  • Knowledge Management
  • Problem Management
  • Release Management
  • Service Request Management

ITIL Best Practices and Alignment

Emtec’s advisory services drive the association between business activities and IT tasks and objectives through accurate mapping of resources – both infrastructure and applications. Best practices are driven by capturing the activities for each organizational resource.

  • End point management to identify IT assets

  • Capture business processes in service catalog

  • Analyze relationship between service catalog and documented IT services

  • Advise on services that can be minimized or eliminated

Best Practice

Implementation

ITSM Design, Implementation and Upgrades

Emtec delivers Digital Enterprise Ready, Service Management Platforms compliant with ITSM standards.

  • Implementation and upgrades with a focus on eliminating the crippling customizations inherent in older models

  • Deliver required functionality in an out-of-the-box platform, reducing the cost of support by over 40%

ITSM Support

Emtec provides an L1 Service Desk for ITSM software platforms, as well as functional and technical support of your ITIL based support processes.

  • L1 service desk, where we provide first call support. This addresses common technical support incidents and service requests related to the ITSM software.

  • Managed platform services where we provide functional and technical support of the ITSM platform and ITIL based support processes including Incident, Service Request, Asset, Supplier, Change and Configuration Management processes.

Support

WHY EMTEC?

Deep background in ITSM

Put our 20+ years of experience in ITIL, ITSM and Process Management best practices to work for you.

Proven Track Record

Our team are experts at identifying customizations in current systems that can be either improved or removed with easily supported, out of the box, ITSM software enabled ITIL processes.

Process Mapping Capabilities

Our powerful process mapping capabilities ensure your IT spend is tightly aligned with your most valuable business services.

TECHNOLOGIES WE SUPPORT

  • BMC ITSM and ARS
  • RightAnswers
  • Microsoft SCCM, SCOM and more
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