CONTINUALLY TRACK THE AVAILABILITY AND PERFORMANCE OF YOUR INFRASTRUCTURE AND CRITICAL BUSINESS SYSTEMS WITH IT SERVICE MANAGEMENT.
IDENTIFY POTENTIAL PROBLEMS AND ASSESS THE IMPACT OF FUTURE CHANGES BEFORE END USERS ARE AFFECTED
OPTIMIZE THE END USER EXPERIENCE BY DISCOVERING AND LEVERAGING THE RELATIONSHIPS BETWEEN YOUR BUSINESS AND IT APPLICATIONS.
Services we provide
Emtec delivers end-to-end IT Service Management (ITSM) solutions to support your Business infrastructure. We have expertise and vast experience in the following areas:
Service Request Management
ITIL Best Practices and Alignment
Emtec’s advisory services drive the association between business activities and IT tasks and objectives through accurate mapping of resources – both infrastructure and applications. Best practices are driven by capturing the activities for each organizational resource.
End point management to identify IT assets
Capture business processes in service catalog
Analyze relationship between service catalog and documented IT services
Advise on services that can be minimized or eliminated
ITSM Design, Implementation and Upgrades
Emtec delivers Digital Enterprise Ready, Service Management Platforms compliant with ITSM standards.
Implementation and upgrades with a focus on eliminating the crippling customizations inherent in older models
Deliver required functionality in an out-of-the-box platform, reducing the cost of support by over 40%
Emtec provides an L1 Service Desk for ITSM software platforms, as well as functional and technical support of your ITIL based support processes.
L1 service desk, where we provide first call support. This addresses common technical support incidents and service requests related to the ITSM software.
Managed platform services where we provide functional and technical support of the ITSM platform and ITIL based support processes including Incident, Service Request, Asset, Supplier, Change and Configuration Management processes.
Deep background in ITSM
Put our 20+ years of experience in ITIL, ITSM and Process Management best practices to work for you.
Proven Track Record
Our team are experts at identifying customizations in current systems that can be either improved or removed with easily supported, out of the box, ITSM software enabled ITIL processes.
Process Mapping Capabilities
Our powerful process mapping capabilities ensure your IT spend is tightly aligned with your most valuable business services.