Infrastructure

service we provide

Emtec addresses client’s key business assets from the multiple perspectives required to allow an organization to become an effective digital enterprise.
Enabling the people that run the organization through comprehensive end user support backed by our ITIL based IT service management capabilities, Mobile capabilities and comprehensive lifecycle management services
Locating, organizing and presenting key enterprise information – data, methods and processes - through effective enterprise knowledge management
Defining, deploying and managing the business systems that enable key business processes through our ERP, CRM and application development capabilities

Infrastructure Services

Infrastructure Services

Gain the alignment of function and technology needed to enable digital transformation through Emtec’s top-tier infrastructure design, management and support services.

  • Services to help you compete and lead through the transformation of how you adopt new business technologies

  • Optimizing the delivery of your business services (internal or managed, on-premise or cloud)

End User Computing

As computing solutions become more abundant and commoditized, the importance of selection, alignment and integration of these technologies within your environment increases.
Emtec can provide:

  • Lifecycle Management Services to optimize desktops, mobile devices, virtual machines, and end-user applications from cradle to grave.

  • Large-scale technology deployments (i.e. Operating Systems and Applications upgrades) done efficiently and painlessly.

  • A dedicated, 24/7 service desk with access to a vast knowledgebase and the expertise to deliver tailored L1, L2, and L3 support.

  • BYOD- Endpoint management to keep track of the mobile and other devices connected to your networks.

End User Computing

Enterprise Computing

Enterprise Computing

Emtec’s experience in IT infrastructure, networking, data centers and service delivery models help clients support the critical business systems for growth and operational excellence.

  • Server and Storage Architecture

  • Networking

  • Security

  • Optimization and Virtualization

  • Platform Management

Service Management

Emtec provides Service Management consulting, implementation, and support expertise to manage the people and tools that enable your critical business processes.

  • ITIL Best Practices and Alignment

  • ITSM Design, Implementation and Upgrades

  • ITSM Support

Service Management

Knowledge Management

Knowledge Management

Knowledge Management fuels the transition of organic enterprise knowledge into digital assets. Emtec helps you capture “tribal” knowledge into digital assets through gamification of the knowledge process.

  • Organization of digital assets by associating business, technical or compliance relationships

  • Distribution of enterprise knowledge as digital assets through self-service support for all users by technical or process challenges.

ClearCARE Infrastructure Managed Services

Emtec can help manage the performance and functionality of your infrastructure and supporting applications. We can also provide managed L1 support for your end users for IT or business issues.

  • Service Desk Platform Managed Services

  • Deskside and/or Remote End User Support

  • Platform Optimization

ClearCARE

WHY EMTEC?

Application and Infrastructure Expertise

Our team leverages our application team’s knowledge to optimize your application dependent infrastructure.

Closely Knit Partnerships

Close relationships with top platform partners (20+ years) that provide visibility into product roadmaps that allow us to anticipate and mitigate the impact to your environments.

Strong Vertical Expertise

Emtec’s vertical knowledge enables us to recommend and deploy pre-optimized infrastructure, reducing the time to value for your organization.

TECHNOLOGIES WE SUPPORT


  • ManageEngine AD managed services, End Point management

  • Microsoft Service Center MS – SCCM; MS SCOM; MS End User Cloud

  • RightAnswers Knowledge Management

  • Absolute End Point Management

  • BMC Remedy

  • HP, IBM, Lenovo and more…
Get an IT environment Assessment with its current impact on your business.