Customer Relationship Management (CRM)

Drive an Amazing Client Experience

Today’s on premise and cloud enabled Customer Relationship Management solutions empowers your sales, marketing and customer service teams to provide exceptional customer experiences thereby driving customer loyalty and increased revenues.
Emtec can help you evaluate, select, implement, support and optimize your CRM toolset for your key business requirements.

CRM Advisory

CRM Advisory

Strategic CRM Consulting including strategy, evaluating readiness, business requirements discovery, software selection and user adoption support.

  • CRM Strategy: Executive Business Reviews

  • Business Process Alignment

  • Business Readiness

  • Business Requirement Sessions

  • Software Selection

  • Business/CRM User Adoption Assessments

CRM IMPLEMENTATION, UPGRADES AND OPTIMIZATIONS

Ensure successful CRM adoption with Emtec’s on-the-ground project based support for all your CRM initiatives from strategy through to post-project support and enhancements.

  • Implementation Services (Cloud, On-Premise, Hybrid)

  • Merges, Migration, Upgrade and Optimization Services

  • Custom Development and Testing

  • Native Mobile Deployment

  • Server Architecture

  • Integration with ERP, BI and other key systems

  • Project Management

  • Change Management

  • Business Process Automation, Analysis & Optimization

  • Training and Knowledge Transfer

CRM Optimization

CRM Support

CRM SERVICES

Flexible, end-to-end support services to reduce ongoing cost of ownership and improve user experience.

  • End User Help desk Support

  • Administration, customizations and new functionality

  • Remote, on-site, or onshore/offshore hybrid support

  • Custom Development and Testing Services

  • Performance Management

Analytics

Gain better visibility into customer metrics, sales pipeline, forecasting and marketing campaigns.

  • Data De-duplication

  • Enhanced Dashboard and Reporting

  • Integrated Sales and Financial Analytics (ERP, CRM, BI)

  • Predictive Analytics

CRM Analytics

Why Emtec for CRM Services?

Vendor Agnostic

Since we are not tied to a single platform, your company will get the benefit of an unbiased view of which technology is the best fit to meet your CRM implementation needs.

Integration Expertise

Emtec’s extensive expertise in enterprise wide system integration including Finance, HR, Sales/Marketing, can bring you enhanced insights into your organizational health and growth strategy.

Business and Technical Acumen

Emtec’s CRM specialists have deep business and technical expertise within the realms of Sales, Marketing and Customer Support, driving quicker implementations and time to resolution on Customer Relationship Management initiatives.

TECHNOLOGIES WE SUPPORT

  • Microsoft Dynamics CRM
  • Salesforce.com CRM

RESOURCES

Request a conversation with our CRM Specialist
CONTACT US