DRIVE SHORTER SALES CYCLES, HIGHER CLOSE RATES, AND IMPROVED CUSTOMER RETENTION THROUGH STREAMLINED CRM AND AUTOMATED SALES PROCESSES
INCREASE MARKETING CAMPAIGN EFFECTIVENESS, IMPROVE INEFFICIENCIES, AND BETTER TRACK KEY METRICS WITH CENTRALIZED CAMPAIGN MANAGEMENT AND INSIGHTFUL ANALYTICS
DRIVE CUSTOMER LOYALTY WITH SUPERIOR CUSTOMER SERVICE ACROSS SALES, MARKETING, CUSTOMER SERVICE AND SUPPORT, WITH A SEAMLESS, SINGLE VIEW INTO THE CUSTOMER
WORK SMARTER WITH INCREASED VISIBILITY INTO CROSS-SELLING OPPORTUNITIES THROUGH SOCIAL NETWORK DATA AND PREDICTIVE ANALTICS
Drive an Amazing Client Experience
Today’s on premise and cloud enabled Customer Relationship Management solutions empowers your sales, marketing and customer service teams to provide exceptional customer experiences thereby driving customer loyalty and increased revenues.
Emtec can help you evaluate, select, implement, support and optimize your CRM toolset for your key business requirements.
Strategic CRM Consulting including strategy, evaluating readiness, business requirements discovery, software selection and user adoption support.
CRM Strategy: Executive Business Reviews
Business Process Alignment
Business Requirement Sessions
Business/CRM User Adoption Assessments
CRM IMPLEMENTATION, UPGRADES AND OPTIMIZATIONS
Ensure successful CRM adoption with Emtec’s on-the-ground project based support for all your CRM initiatives from strategy through to post-project support and enhancements.
Merges, Migration, Upgrade and Optimization Services
Custom Development and Testing
Native Mobile Deployment
Integration with ERP, BI and other key systems
Business Process Automation, Analysis & Optimization
Training and Knowledge Transfer
Flexible, end-to-end support services to reduce ongoing cost of ownership and improve user experience.
End User Help desk Support
Administration, customizations and new functionality
Remote, on-site, or onshore/offshore hybrid support
Custom Development and Testing Services
Gain better visibility into customer metrics, sales pipeline, forecasting and marketing campaigns.
Enhanced Dashboard and Reporting
Integrated Sales and Financial Analytics (ERP, CRM, BI)
Why Emtec for CRM Services?
Since we are not tied to a single platform, your company will get the benefit of an unbiased view of which technology is the best fit to meet your CRM implementation needs.
Emtec’s extensive expertise in enterprise wide system integration including Finance, HR, Sales/Marketing, can bring you enhanced insights into your organizational health and growth strategy.
Business and Technical Acumen
Emtec’s CRM specialists have deep business and technical expertise within the realms of Sales, Marketing and Customer Support, driving quicker implementations and time to resolution on Customer Relationship Management initiatives.