Emtec delivers end-to-end IT Service Management (ITSM) solutions to support your Business infrastructure. We have expertise and vast experience in the following areas:
Services we provide
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Asset Management
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Change Management
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CMDB/Configuration Management
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Discovery/Relationship Management
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Incident Management
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Inventory Management
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Knowledge Management
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Problem Management
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Release Management
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Service Request Management
ITIL Best Practices and Alignment
Emtec’s advisory services drive the association between business activities and IT tasks and objectives through accurate mapping of resources – both infrastructure and applications. Best practices are driven by capturing the activities for each organizational resource.
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End point management to identify IT assets -
Capture business processes in service catalog -
Analyze relationship between service catalog and documented IT services -
Advise on services that can be minimized or eliminated
ITSM Design, Implementation and Upgrades
Emtec delivers Digital Enterprise Ready, Service Management Platforms compliant with ITSM standards.
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Implementation and upgrades with a focus on eliminating the crippling customizations inherent in older models -
Deliver required functionality in an out-of-the-box platform, reducing the cost of support by over 40%
ITSM Support
Emtec provides an L1 Service Desk for ITSM software platforms, as well as functional and technical support of your ITIL based support processes.
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L1 service desk, where we provide first call support. This addresses common technical support incidents and service requests related to the ITSM software. -
Managed platform services where we provide functional and technical support of the ITSM platform and ITIL based support processes including Incident, Service Request, Asset, Supplier, Change and Configuration Management processes.
WHY EMTEC?
SAMPLE TECHNOLOGIES WE SUPPORT
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BMC ITSM and ARS
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RightAnswers
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Microsoft SCCM, SCOM and more
RESOURCES
How ready are you for Digital Enterprise Management? Speak to our ESM experts.