Florida K12 School District Expands Desktop Support and Helpdesk during Pandemic

Challenge

The sudden move to remote learning in early 2020 created numerous logistical and IT challenges for the school district including the need to immediately ramp up technology and support services for effective distance learning.

Solution

Emtec has served as a trusted advisor for the school district since 2017 for various technical initiatives in support of their limited technology staff. Sample projects include audio visual and collaboration solutions, A/V carts, mobile device management, and other outsourced IT services.

In April 2020, Emtec quickly built out a helpdesk to support the school district’s faculty, administration, parents and students as they made the shift to remote learning. The L1 and L2 Helpdesk team provides:

  • Front line support for all parents and staff for any technical issues during remote learning
  • Deskside support for printers, network, desktops, laptops and student devices
  • Device maintenance including cleaning, reimaging, and testing for re-allocation across the district
  • OneDrive migration in support of remote learning
  • Upgrades to Windows 10 for 2000+ laptops
  • Diagnosis and repair of 400+ laptops
  • Software and permission management

Results

Through Emtec’s expertly staffed helpdesk, the school district is better positioned to support their staff and district families without difficulty. Our helpdesk staff and technicians are viewed as valuable members of the district’s IT team. Benefits include:

  • Inaugural helpdesk and critical support capabilities now in place to support district’s needs
  • Improved efficiencies in restoring services for staff
  • Efficient resolution of support requests and technical issues
  • Expanded support team on hand for technical projects as required

Industry
Education (K-12)

Schools
15+

Headquarters
Florida

Employees
1,500

Business Impacts

  • Educational staff can focus on teaching vs. trouble shooting technology
  • Students are equipped for class instruction regardless of learning environment
  • IT team is better positioned to support unexpected shift to remote learning
  • Reduced risk and stress for faculty and administrators during challenging circumstances
Connect with our team to expand your IT and helpdesk services.
LEARN MORE