White Paper: Measuring Value of IT Services

White Paper: A Practical Guide to Measuring the Value of IT Services

The purpose of this paper is to help IT leaders not only answer the tough questions they are asking themselves, but also answer the questions being asked of them by business leaders and board members. The paper includes a detailed description of VBM and provides examples of how some organizations have benefited from this pragmatic approach to creating, documenting and managing the business value of IT.

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