A prominent multinational independent commodity trading and logistics house which provides logistics services (issuing voyage orders, completing stowage plans, port agent negotiation, and demurrage claims etc.), needed a centralized digital platform for the project management office (PMO) which handles multimillion dollar projects in a multi-vendor environment. The use of paper-based processes and multiple disparate systems produced an environment which lacked clear data visibility and manual entry making critical decision making challenging leading to amplified business risk.
Through their process, from initiation to closure, (involving multiple stakeholders from vendors, project managers, IT leads and others) had numerous paper-based activities which required both manual and duplicate data entry into multiple systems. This lead to an increase in errors in collating the data resulting into data leakage and possible disagreement. They needed a solution to overhaul their entire PMO operations to increase accuracy, gain efficiency, centralize data and reporting, and improve ease of use.