Tivity Health selects Emtec for Hosting and Managed Services

Challenge

Tivity Health sought a new partner to provide customized hosting and managed service solutions for Oracle EBS and PeopleSoft. In addition, the new partner needed to provide expertise in system design, best practices, controls, and compliance auditing.

Solution

Emtec migrated the hosting of Tivity Health’s PeopleSoft application from a major hosting and hardware provider into the Emtec Cloud data center. Emtec then upgraded the PeopleSoft application from version 9.0 to 9.2 with the latest PeopleSoft Updates (PUM) releases applied. During the upgrade, Emtec streamlined integration with Taleo Enterprise and deployed many new features of the upgraded software.

Emtec is currently hosting the company’s full suite of PeopleSoft 9.2 applications, including HR, Payroll, Benefits Administration, Time and Labor, Employee Self Service, and Manager Self Service.

After Tivity Health realized benefits from the new outsourcing arrangement, it enlisted Emtec to also host its Oracle EBS system. The managed services agreement included a fixed fee hosting, infrastructure, and DBA managed services bundle which included specified service levels and an annual allocation of application support hours.

Emtec utilized the existing PeopleSoft infrastructure and network connectivity to host Tivity Health’s EBS Production environment and subsequent Non-Production and Disaster Recovery environments. Emtec then met with Tivity to ensure specific auditing requirements were incorporated into Emtec’s existing SOC/SSAE procedures.

Results

Tivity Health not only has a more reliable PeopleSoft architecture, but also a partner to help further optimize the new system. Emtec’s support in hosting and other enhancements provided additional resource availability to Tivity Health’s PeopleSoft team as well as offers users a more stable system. The enhanced integrations with Taleo also enabled the company to decrease the burden on its internal IT staff. Furthermore, Tivity Health’s seamless migration of its Oracle EBS to Emtec’s data center also enabled the company to ensure business continuity as well as improve the efficiency, consistency, and stability of the applications. Tivity Health also experienced a significant cost savings over its previous hosting provider.
Trivity Health

Industry
Healthcare

Revenue
$500 million

Headquarters
Franklin, TN;
Chandler, AZ;
Ashburn, VA

Employees
500

Business Impacts

  • Cost savings, improved uptime, issue resolution and disaster recovery capabilities with Emtec’s hosting
  • A streamlined security model that allowed for implementation of an automated security maintenance process
  • Support and education for new tools within the upgraded version, including automated processes for Benefits Administration, time approvals, Manager Dashboard, and T&L WorkCenter
  • Single partner and data center for multiple systems which result in efficiency improvements and scalability
  • Customized service for design, best practices, controls, and compliance audits
  • New processes that enabled the company to select only the necessary Update Manager patches

“Not only is the PeopleSoft redesign working properly (loading data accurately to meet the customer needs) it has made a huge difference in the amount of time required to troubleshoot any issues reported by our users.”
Tonjia Smith, Senior Programmer Analyst

"Emtec’s ClearCARE managed services offers us consolidated, customized support to help us better manage our EBS without having to worry about budgeting for unexpected issues that might arise. Their experienced team offers the personalized service we need to optimize these systems to help improve our business.”
Garrett Miller, Executive Director of Corporate Systems

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